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Frequently Asked Questions

Everything you need to know about Moroccan Spa — from services and pricing to bookings, gift cards, and memberships.

About Moroccan Spa

What is Moroccan Spa?

Moroccan Spa is Lucknow's premier luxury spa, offering an extensive range of traditional and modern wellness treatments inspired by Moroccan and global spa traditions. With 3 locations across the city, we provide world-class massage, bath, and beauty services.

Where is Moroccan Spa located in Lucknow?

We have 3 conveniently located outlets:

  • Phoenix Palassio — 3rd Floor, Amar Shaheed Path, Gomti Nagar, Lucknow 226010
  • Holiday Inn — Near Amausi Airport, Sindhunagar, Lucknow 226008
  • Lulu Mall — Shop T4, 2nd Floor, Golf City, Lucknow 226030

View all locations with directions →

What are the operating hours?

Moroccan Spa is open every day from 10:00 AM to 10:00 PM, including weekends and public holidays. We recommend booking in advance for weekend slots.

Is parking available at your locations?

Yes, all 3 locations — Phoenix Palassio, Holiday Inn, and Lulu Mall — have ample parking facilities available for our guests.

Is Moroccan Spa safe and hygienic?

Absolutely. We maintain the highest standards of hygiene. All linens are fresh for each guest, treatment rooms are thoroughly sanitized between sessions, and our therapists follow strict hygiene protocols. We use only premium, skin-safe products.

Services & Treatments

What services does Moroccan Spa offer?

We offer a comprehensive menu of luxury treatments:

  • Massages: Swedish, Deep Tissue, Traditional Moroccan, Aromatherapy, Balinese, Sports, Four-Hand, Head & Shoulder, Back & Shoulder, Foot Reflexology
  • Couple Treatments: Couple Massage in private suites
  • Bath Rituals: Royal Moroccan Hammam, Turkish Bath, Sauna
  • Beauty: Glow Facial, Anti-Ageing Facial, Radiance Treatments
What is the price range for massages?

Our pricing ranges from ₹1,499 to ₹7,999 depending on the treatment and duration:

  • Head & Shoulder / Foot Reflexology — from ₹1,499 (30 min)
  • Traditional / Cream Massage — from ₹2,499 (60 min)
  • Swedish Massage — from ₹3,499 (60 min)
  • Deep Tissue — from ₹3,699 (60 min)
  • Arabian Massage — from ₹3,999 (60 min)
  • Four-Hand Massage — from ₹4,999 (60 min)
  • Couple Massage — from ₹5,999 (60 min)
  • Moroccan Hammam — from ₹4,999 (90 min)
  • Turkish Bath — from ₹6,499 (90 min)
What is a Moroccan Hammam?

The Royal Moroccan Hammam is a centuries-old bathing ritual that involves:

  • Steam session to open pores
  • Black soap (Savon Noir) cleansing
  • Exfoliation with a traditional Kessa glove
  • Rhassoul clay mask application
  • Moisturizing and hydration

It deeply cleanses the skin, improves circulation, removes dead skin cells, and provides an incredibly luxurious wellness experience. Available as 90 min (₹4,999) and 120 min (₹6,499). Learn more →

Do you offer couple massage?

Yes! Our Couple Massage is one of our most popular services. Enjoy synchronized treatments with your partner in a private couples suite — 60 minutes for ₹5,999 or 90 minutes for ₹7,499. Perfect for anniversaries, birthdays, Valentine's Day, or a special date night.

Are your therapists certified?

Yes, all our therapists are professionally trained and certified in various massage and wellness techniques. They undergo continuous training to ensure the highest quality of service and stay updated with the latest spa practices.

What products do you use?

We use premium, imported, and skin-safe products including authentic Moroccan black soap, Argan oil, Rhassoul clay, essential aromatherapy oils, and professional-grade skincare products. All products are dermatologically tested.

Booking & Payment

How do I book an appointment?

You can book your appointment in several ways:

  • Online: Book through our website with secure Razorpay payment
  • WhatsApp: Message us at +91 7235 9999 88
  • Phone: Call us at +91 7235 9999 88
  • Pay at Counter: Book online and choose to pay when you arrive
What payment methods do you accept?

We accept all major payment methods: UPI (GPay, PhonePe, Paytm), credit/debit cards, net banking, wallets, and cash at the counter. Online payments are secured by Razorpay.

Can I book without paying upfront?

Yes! We offer a "Pay at Counter" option on our booking form. Your booking will be confirmed, and you can pay when you arrive at the spa.

Can I cancel or reschedule my booking?

Yes, cancellations and rescheduling are accepted up to 4 hours before your appointment. Please contact us via phone or WhatsApp to make changes. Refer to our refund policy for details on cancellation and refund eligibility.

Do I need to arrive early for my appointment?

We recommend arriving 10–15 minutes before your scheduled appointment. This gives you time to check in, change into a robe, and relax before your treatment begins.

Gift Card Questions

How do I purchase a spa gift card?

Visit our Gift Card page, choose an occasion (birthday, anniversary, etc.), select an amount between ₹5,000 and ₹1,00,000, enter recipient details, and pay securely. The e-gift card is sent instantly via email.

Where can the gift card be redeemed?

Gift cards can be redeemed at all 3 Moroccan Spa locations in Lucknow for any service — massages, bath rituals, facials, couple therapies, and more.

What is the validity of the gift card?

Gift cards are valid for 12 months from the date of purchase. The remaining balance carries forward for future visits within the validity period.

Can I buy gift cards in bulk for corporate gifting?

Yes! We offer special corporate gifting packages with bulk discounts. Contact us at +91 7235 9999 88 or WhatsApp us to discuss your requirements.

Can I customize the gift card amount?

Yes, you can choose from preset amounts (₹5,000, ₹7,500, ₹10,000, ₹15,000, ₹20,000, ₹25,000) or enter any custom amount between ₹500 and ₹1,00,000.

Membership Questions

What membership plans does Moroccan Spa offer?

We offer 4 tiers:

  • Comfort — ₹15,000 / 3 months (6 sessions)
  • Comfort Plus — ₹30,000 / 6 months (13 sessions)
  • Corporate — ₹50,000 / 1 year (30 sessions)
  • Corporate Plus — ₹1,00,000 / 2 years (65 sessions)

View full membership details →

Can I use my membership at any location?

Yes, all membership plans are valid at all 3 Moroccan Spa locations in Lucknow.

What therapies are included in the membership?

Comfort and Comfort Plus plans include Aroma, Swedish, Deep Tissue, Balinese, and Foot Reflexology. Corporate and Corporate Plus plans include all therapies plus Hammam, Turkish Bath, and Sauna.

Is the membership transferable?

Memberships are non-transferable and registered in the purchaser's name. However, you can share sessions with family members.

Can I upgrade my membership plan?

Yes! You can upgrade to a higher plan at any time. The remaining value of your current plan will be adjusted. Contact our team for details.

What to Expect

What should I wear to the spa?

Just come in comfortable clothing. We provide robes, slippers, and disposable undergarments for all treatments. Secure lockers are available for your personal belongings.

Do I need to tip the therapist?

Tipping is not mandatory but always appreciated. Our therapists are professionally trained and any gesture of appreciation is welcome.

Can I request a specific therapist?

Yes, you can request a preferred therapist when booking. We'll do our best to accommodate your preference based on availability.

Is the spa suitable for first-timers?

Absolutely! Many of our guests are first-time spa visitors. Our team will guide you through every step — from selecting the right treatment to ensuring you're comfortable throughout the experience. We recommend starting with a Swedish or Aromatherapy massage.

Are there any health conditions that prevent spa treatments?

We recommend consulting your doctor before booking if you have any serious health conditions, are pregnant, have recent injuries, skin infections, or cardiovascular issues. Please inform our team of any medical conditions during booking.

Do you offer corporate wellness programs?

Yes! We offer tailored corporate wellness packages including bulk gift cards, team memberships, and customized wellness programs. Contact us at +91 7235 9999 88 to discuss your corporate needs.

Still Have Questions?

Our team is happy to help. Reach out via WhatsApp or phone — we typically respond within minutes.

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